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HELP CENTER

WHAT IS YOUR LEAD TIME ON WORK?

Our lead time varies from job to job. There are several reasons we can not list a standard lead time. SGW is a small company and we can only work so many hours per day. Availability of parts and components from Manufactures also play a factor into our lead times. If we cant get parts we cant work on your build. We do everything we can to ensure you get your product in a timely manner. Sometimes lengthy time frames can occur. We do not try to hide this fact and will be honest up front. The best thing to do is contact us and let us give you a timeline for your project.

WHY IS THERE A 50% DEPOSIT FOR WORK?

The reason for the deposit is two fold. 1 it is a security blank for us. It provides insurance the customer will not strand us with a project once completed. 2 Since SGW is small we can not afford, in some cases, to keep a large inventory. There for the deposit is used to purchase the parts and components for your build.

The Deposit is NON-REFUNDABLE

WHY DONT YOU KEEP A LARGER INVENTORY?

Again this is partly because of the size of SGW. Also because there is so many options available for components it is hard to keep everything. What we may have in inventory, may not be the component you want.

WHOS RIFLED BLANKS DO YOU USE FOR RIFLE BUILDS?

After years and years of experience building rifles, we are pretty picky about whos barrels we use. This is not to say there isn't other good barrels on the market, these are just the ones we prefer. Bartlein Barrels, Lilja Barrels, Brux Barrels and American Barrel Company.

IS IT TRUE YOU MAKE YOUR OWN AR10 BARRELS?

Yes, we buy rifled blanks and machine them. These are the same blanks we use in our bolt guns. We profile, cut, thread, chamber, drill the gas port hole, install the barrel extension, cut muzzle threads and crown every barrel.

WHAT IS YOUR WARRANTY LIKE?

This is pretty simple, we warranty all the work we provide on your weapon. If something is not right or you are not happy, contact us and we will make it right. We will not warranty other peoples work or other manufactures products.

Warranty is for the Original Purchaser Only, Does NOT Transfer to new owner.

DO YOU PROVIDE CERAKOTE SERVICES?

Yes, we limit this service to 1 color only. We do not provide any type of camo pattern or any other pattern. Contact us for Cerakote pricing.

DID YOU KNOW!

All of our machine work is done old school. We still use manual machines to do the majority of our work. All of our rifle and handguns are built by hand, by one of us. We do not sub out work or have other people assembling your products. We take our products very seriously and strive to make everyone the best we can.

CLIENTS...

I have never heard of you, how do I know your reputable? We have clients using our products in numerous competitions. Along with that, there are several police officers using our products day in day out. I would think if someone like that is trusting their lives with our products. Than that is all you need for reassurance.

THIN BLUE LINE

SGW is a Thin Blue Line member and supporter. If you are in, or were in the military or public service sector. We thank you for your service!